Terms and Conditions
Colombian Roots Realty
Filandia, Quindío, Colombia
Effective date: 14-10-2026
Last updated: 14-10-2026
1. Acceptance of These Terms
These Terms and Conditions govern access to and use of the website, digital channels, and real estate services offered by Colombian Roots Realty (“we,” “us,” or “the Company”). By accessing our website, contacting us, or using our services, you agree to these Terms and Conditions and to our Privacy and Personal Data Processing Policy.
If you do not agree with these Terms, please do not use our website or services.
2. About Colombian Roots Realty
Colombian Roots Realty is a real estate brand headquartered in Filandia, Quindío, Colombia. We specialize in rural, country, and tourism-potential properties in Colombia. Our approach combines close attention, knowledge of the territory, and clear guidance for people who wish to live, retire, or invest in natural environments.
We seek to connect Colombian and foreign buyers with real estate opportunities across diverse budgets. Our service focuses on understanding each client’s purpose, presenting verifiable options, and facilitating an orderly process from first contact to closing.
Spanish slogan: Donde tu inversión encuentra raíces
English slogan: Where your investment takes root
3. Services
We offer real estate services that may include:
- Property promotion: publication and dissemination of farms, country houses, lots, parcels, and rural projects through digital channels, partner networks, and direct attention.
- Brokerage and intermediation: contact between owners and potential buyers, coordination of visits, receipt of offers, and support during negotiation.
- Personalized search: identification of options according to location, budget, access, available services, intended use, and buyer preferences.
- Support for foreign clients: simple explanation of the purchase process in Colombia, support in Spanish and English when necessary, and coordination with specialized professionals.
- Rural investment guidance: initial analysis of the investment objective, possibilities for rural tourism, retirement, rental, production, or appreciation, without promising returns.
- Documentary support: preliminary organization of property information and coordination to request certificates, deeds, taxes, appraisals, surveys, or other required documents.
- Real estate marketing: preparation of descriptions, photographs, promotional materials, and digital presentation of properties.
- Coordination of allies: referral to lawyers, notaries, surveyors, appraisers, architects, accountants, or other independent experts when the transaction requires it.
Property types may include:
- Farms and rural parcels.
- Country houses and rest homes.
- Lots for housing, retirement, or projects compatible with land use.
- Properties with tourism, ecological, or rural accommodation potential.
- Properties with productive use, subject to technical and regulatory verification.
4. Nature of the Service and No Professional Advice
Colombian Roots Realty acts as a real estate intermediary. Our services do not replace legal title review, tax advice, professional appraisal, urban planning review, topographic measurement, or notarial or registry procedures. Those services must be provided by competent professionals or entities.
We clearly distinguish real estate brokerage from the functions of lawyers, notaries, surveyors, appraisers, accountants, and authorities.
5. Property Information and Listings
Information about prices, areas, characteristics, and availability may change by decision of the owner or due to documentary updates. Colombian Roots Realty will seek to keep listings updated and will confirm conditions before any commitment.
We apply the following criteria:
- Verifiable information: Every publication should identify the source of the information and clarify which data are pending documentary, technical, or legal review.
- Owner authorization: A property may only be promoted with authorization from the owner or from someone who demonstrates sufficient authority to offer it.
- Clarity on areas and boundaries: If there are differences between the deed, cadastre, topographic survey, or physical reality, these must be disclosed and submitted to professional review.
- No unsupported promises: We do not guarantee appreciation, returns, licenses, land-use changes, credits, visas, or results that depend on third parties or authorities.
6. Due Diligence
Before closing, we recommend reviewing ownership, chain of title, liens, taxes, boundaries, areas, land use, services, access, and any other relevant aspects. Buyers are responsible for conducting their own due diligence and obtaining independent professional advice.
7. Visits, Offers, Reservations, and Payments
Visits will be coordinated with authorization, basic identification of interested parties, and reasonable security and privacy measures.
Offers, counteroffers, reservations, and important commitments should be recorded in writing.
All sums delivered, their purpose, refund conditions, and recipient must be documented. We avoid receiving funds without support and recommend using verifiable financial channels. Acceptance of an offer depends on the owner and the conditions agreed by the parties.
8. Commissions and Brokerage
The percentage, triggering event, payment method, and scope of the brokerage service must be defined in writing.
Collaborations with other brokers or real estate agencies must define in writing the property involved, the client contributed, the commission split, contact protection, duration, and the responsibilities of each participant.
9. Foreign Clients
We provide simple explanations of the purchase process in Colombia and support in Spanish and English when necessary. We may coordinate with specialized professionals. However, we do not provide legal, tax, immigration, or financial advice, and we do not guarantee visas, credits, or any third-party or governmental outcome.
10. Conflicts of Interest, Fair Treatment, and Non-Discrimination
We will disclose any relationship or interest that could affect the impartiality of the intermediation.
Service will be provided with respect, without discrimination based on nationality, race, gender, religion, orientation, age, family status, or economic capacity.
11. Intellectual Property
All content on our website and digital channels, including text, images, photographs, designs, logos, trademarks, and promotional materials, is owned by Colombian Roots Realty or used with authorization. You may not reproduce, distribute, modify, or use them without prior written permission.
12. Third-Party Links and Services
Our website may contain links to third-party websites or refer to independent professionals. We are not responsible for their content, policies, acts, or omissions. Any relationship with a third party is independent and subject to that third party’s terms.
13. Privacy and Personal Data
Colombian Roots Realty, with principal office in Filandia, Quindío, acts as the Data Controller for personal data received in the course of its real estate activities. Processing is carried out in accordance with the Colombian Constitution, Law 1581 of 2012, Decree 1074 of 2015, and other applicable regulations.
Data we may collect:
- Identification and contact data, such as name, document, nationality, email, telephone, and city or country of residence.
- Information related to the search or sale of real estate, budget, preferences, location, and investment purpose.
- Property documents and information, when voluntarily provided by owners or authorized representatives.
- Records of communications, requests, visits, offers, and services provided.
- Technical browsing data, forms, cookies, or similar tools, when used on the website and disclosed to the user.
Purposes of processing:
- Respond to inquiries and requests from buyers, owners, and investors.
- Identify properties compatible with the client’s needs and coordinate visits or meetings.
- Promote properties with authorization and connect interested parties.
- Prepare, organize, and follow up on offers, negotiations, and intermediation services.
- Verify basic identity, prevent fraud, and maintain transaction security.
- Send commercial information related to services and properties, when authorization or a legal basis exists.
- Comply with legal, contractual, accounting, tax, and authority requirements.
- Improve service, digital channels, and quality.
Authorization: When required, authorization to process personal data will be prior, express, and informed. It may be obtained in writing, through digital forms, messages, recordings, or unequivocal permitted conduct. The authorization must indicate the purposes and how to consult this policy.
Rights of data subjects: You may know, update, and rectify your data; request proof of authorization when applicable; know how your information has been used; file inquiries or complaints; request suppression of data or revoke authorization when legally appropriate; and contact the Superintendence of Industry and Commerce after exhausting the process with the controller, in accordance with the law.
Inquiries and complaints: Requests may be sent through the official channels published on the website or business WhatsApp. They must include the data subject’s name, sufficient identification, contact data, description of the request, and supporting documents when necessary. Colombian Roots Realty will respond within the applicable legal terms.
Sensitive data and minors: We will not request sensitive data unless indispensable, legally required, and with a legitimate purpose. Providing sensitive data is optional. We do not seek to collect data from children or adolescents; if exceptionally necessary, their rights will prevail and corresponding authorization will be obtained.
Security and retention: We apply reasonable administrative, technical, and human measures to reduce risks of loss, misuse, unauthorized access, alteration, or disclosure. Information will be retained for the time necessary to fulfill the informed purposes, contractual obligations, and legal periods; afterward, it will be deleted or anonymized when appropriate.
Third parties and international transfers: Information may be shared, when necessary and authorized, with owners, buyers, professional allies, technology providers, financial entities, notaries, registry offices, authorities, or other parties involved in the transaction. If international transfers or transmissions occur, we will adopt the measures and agreements required by Colombian law.
Commercial communications: You may request at any time that we stop sending advertising or commercial information, without affecting communications necessary for an ongoing negotiation, contract, or request.
Changes to the privacy policy: Substantial changes will be informed through the usual channels before taking effect when required by law. The current version will indicate its update date and remain available for consultation.
14. Complaints and Requests
Clients may submit questions, corrections, complaints, or requests through the official channels published by Colombian Roots Realty. Each case will be reviewed with respect, traceability, and a response within a reasonable period or the applicable legal term.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Colombian Roots Realty shall not be liable for indirect, incidental, or consequential damages, or for losses resulting from reliance on third-party information, unavailable website access, or actions of independent professionals. Nothing in these Terms limits rights granted by mandatory consumer protection laws.
16. Indemnification
You agree to indemnify and hold harmless Colombian Roots Realty from claims, damages, or expenses arising from your misuse of the website or services, your violation of these Terms, or your provision of false or unauthorized information.
17. Modifications to These Terms
We may modify these Terms and Conditions at any time. The updated version will be published with its effective date and last update date. Continued use of the website or services after changes are posted constitutes acceptance of the updated Terms.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of Colombia. Any dispute shall be submitted to the competent courts of Filandia, Quindío, Colombia, unless mandatory law provides otherwise.
19. Contact
Legal name: Colombian Roots Realty
Address:Vereda Pavas in Filandia, Quindío
Privacy, inquiries, and complaints email: colombianroots.realestate@gmail.com
Business WhatsApp or phone: +573052817604
Website: colombianrootsrealty.com
Colombian Roots Realty
Filandia, Quindío, Colombia
Where your investment takes root.